Noticeboard

Coronavirus (Covid-19)and seasonal flu  -  updated 20 November 2020

Grey Gable Surgery is aware of the announcement on 20th November 2020 by the Department for Health and Social Care that anyone aged 50-64 has now been added to the eligible cohorts for this year's flu vaccine. We are now working to order additional vaccine supply and plan for more flu clinics in December. We ask that patients refrain from ringing the practice with enquiries on this and we will communicate the new arrangements for flu clinics in the near future. Thank you

Advice about Sick Notes / Fit Notes during Covid-19

Parents of school age children - Guidance for parents of school children showing Coronavirus symptoms

Flu clinics - Autumn 2020:  We have had an unprecended turn out for our weekend of flu clinics.  Thank you to everyone who attended, thank you for your patience and for so diligently following our instructions. 

For further information on the issues with the supply of vaccines this year, please see below patient leaflet written by our Local Medical Council

Letter from LMC regarding flu vaccine supply

 

Patient leaflet - Dentistry during Covid-19 Pandemic

Staying alert and safe - Easy Read information

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit https://111.nhs.uk/isolation-note

If you have a new persistent cough and/or fever and/or loss or change in taste or smell, your should self-isolate for 10 days.  Do not call 111 unless your symptoms worsen and you need medical help. 

DO NOT ENTER THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. PLEASE WEAR YOUR OWN FACE MASK OR COVERING IN ORDER TO HELP US PRESERVE OUR PPE STOCK FOR CLINICIANS.

PLEASE COLLECT PRESCRIPTIONS FROM OUR DISPENSARY WINDOW.  PLEASE DO NOT CALL THE DISPENSARY TO ASK IF YOUR REPEAT PRESCRIPTION IS READY, PLEASE WAIT 3 WORKING DAYS BEFORE COLLECTING.  IF THERE IS A SUPPLY PROBLEM WE WILL CONTACT YOU.

IF YOU ARE SELF-ISOLATING, PLEASE ASK A FRIEND OR NEIGHBOUR TO COLLECT YOUR PRESCRIPTION ON YOUR BEHALF AND DROP IT ON YOUR DOORSTEP.  THEY MUST MAINTAIN A DISTANCE OF AT LEAST 2 METRES FROM YOU. 

FROM 1ST AUGUST, THE SURGERY WILL NO LONGER BE ABLE TO DELIVER MEDICATIONS TO OUR PATIENTS THAT WERE SHIELDING. 

Our Open Access / Walk-in morning clinic is suspended.  If you need to consult with a doctor, please call the surgery before 10am and you will be triaged by telephone.

For the most up to date advice please visit: Advice and common questions: https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tells patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Information for the public:  https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please read the advice in the links above, if you meet the criteria do not go to a GP surgery, community pharmacy or hospital.  Instead use the 111 online service.

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

Appointment Options

Patient AccessWe offer 10 minute appointments with doctors and appointments of various lengths with nurses, that can be booked 4 weeks ahead.

You can book your GP appointment and your blood test (requested by surgery or hospital only) online (using patient-access if you have already registered), by telephone or in person. E-mail bookings are not accepted.

If you have more than one condition that you wish to discuss with the clinician, please advise our Receptionist when booking if you need a longer appointment. We still offer the open access surgeries every morning, however we encourage our patients to pre-book to enable us to manage demand efficiently.

For on line appointments please visit ‘patient-access’.

The NHS app allows you to book appointments, order your prescriptions and view your records (where enabled).  Please click on the link appropriate to your device.

Please note when registering for the NHS App, when asked if you have a letter from your GP practice, you can select 'No' and proceed to register using your driving licence or passport.

For support please visit  https://www.nhs.uk/contact-us/nhs-app-contact-us

 

Download the NHS app on the App store (Apple)

 

Download the NHS app on Google Play (Android)

Arrive on time - please arrive punctually for appointments and let Reception know that you have arrived. Unfortunately due to an increase in patients arriving late for their appointment, if you arrive late you will be asked to rebook.

Missed appointments - again unfortunately due to an increase in patients not attending for their appointment please note that if you do not attend 3 appointments you will be asked to attend the Open Access clinic if you wish to see a GP.  If you wish to see a nurse you will be asked to arrive 30 minutes before your appointment time.  If you do not arrive and inform reception of your presence, your appointment will be released to another patient.

Cancelling your appointment - Please note that if you do not give sufficient notice to cancel your appointment it will be regarded as a non attendance.  This applies equally to cancellation online or by telephone.  We ask that you give at least 24 hours notice to cancel an appointment unless there are exceptional circumstances.

TO CANCEL AN APPOINTMENT PLEASE:

Text - reply 'CANCEL' to the number provided in the body of your reminder message, or

Telephone - please speak to reception, or

Online - log onto Patient Access or the NHS App.

 

Extended hours appointments at Grey Gable Surgery

From July 2019 there will be GP, Nurse and Healthcare Assistant appointments available on Thursday evenings between 6.30pm and 7.30pm.  These appointments may be provided on alternative days should we have staffing difficulties.

Extended Access in South Worcestershire

Patients across South Worcestershire can now benefit from an enhanced range of extended hours GP services from as early as 7am to 9pm weekdays and weekends.

Patients registered at any of the 32 South Worcestershire practices can make use of these services at a range of locations dependent on availability.

If you are interested in utilising these services, please ask the receptionist for further details.

From 1st April 2019 you will be able to book and cancel these evening and weekend appointments by calling 01905 789061 between the hours of 1830 - 2000 Monday to Friday and 0800-1200 on Saturdays.  During normal surgery opening hours, please call the surgery as per usual.

Physiotherapy

Do you have a joint or muscle condition requiring treatment?  You can now self-refer to physio.  Please visit the website below or pick up a referral form from reception.

http://www.hacw.nhs.uk/our-services/physiotherapy/msk-self-referral/

 
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