Noticeboard

Coronavirus (Covid-19)  -  updated 14th September

Parents of school age children - Guidance for parents of school children showing Coronavirus symptoms

Flu clinics - Autumn 2020:  We are planning to hold our flu clinics rather differently this year given the restrictions in place now and expected to be in place throughout the autumn.  As we are still operating at reduced capacity due to infection control measures, we will be holding flu clinics at weekends.  We have been asked to vaccinate patients who have been shielding as a priority and this clinic will be be a drive through clinic in order to minimise contact time.  This clinic will be followed by a series of walk-through clinics for those patients able to stand while waiting, removing jackets and receiving vaccinations.  If you are eligible to receive a flu vaccination you will be contacted in September with further details.  Please do not call the surgery about flu vaccination before receiving this information, many thanks.

Leaflet - Delivery of medications ending on 31 July 2020

 

Patient leaflet - Dentistry during Covid-19 Pandemic

Staying alert and safe - Easy Read information

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit https://111.nhs.uk/isolation-note

If you have a new persistent cough and/or fever and/or loss or change in taste or smell, your should self-isolate for 10 days.  Do not call 111 unless your symptoms worsen and you need medical help. 

DO NOT ENTER THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. PLEASE WEAR YOUR OWN FACE MASK OR COVERING IN ORDER TO HELP US PRESERVE OUR PPE STOCK FOR CLINICIANS.

PLEASE COLLECT PRESCRIPTIONS FROM OUR DISPENSARY WINDOW.  PLEASE DO NOT CALL THE DISPENSARY TO ASK IF YOUR REPEAT PRESCRIPTION IS READY, PLEASE WAIT 3 WORKING DAYS BEFORE COLLECTING.  IF THERE IS A SUPPLY PROBLEM WE WILL CONTACT YOU.

IF YOU ARE SELF-ISOLATING, PLEASE ASK A FRIEND OR NEIGHBOUR TO COLLECT YOUR PRESCRIPTION ON YOUR BEHALF AND DROP IT ON YOUR DOORSTEP.  THEY MUST MAINTAIN A DISTANCE OF AT LEAST 2 METRES FROM YOU. 

FROM 1ST AUGUST, THE SURGERY WILL NO LONGER BE ABLE TO DELIVER MEDICATIONS TO OUR PATIENTS THAT WERE SHIELDING.  PLEASE SEE LEAFLET ABOVE WHICH GIVES DETAILS OF HELP AVAILABLE.

Our Open Access / Walk-in morning clinic is suspended.  If you need to consult with a doctor, please call the surgery before 10am and you will be triaged by telephone.

For the most up to date advice please visit: Advice and common questions: https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tells patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Information for the public:  https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please read the advice in the links above, if you meet the criteria do not go to a GP surgery, community pharmacy or hospital.  Instead use the 111 online service.

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

Zero Tolerance

Our staff are here to care for others, it is important for our staff and the public to be treated with respect.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful manner. Any threatening, abusive or violent behaviour against any of our staff or patients will be taken very seriously.

If a patient is violent or abusive, they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

In line with NHS policy, we operate a Zero Tolerance procedure, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Verbal abuse of staff will result in a warning letter from the Practice Manager. Any future incidents of abuse may result in removal from the Practice patient list. There will be no appeal process.

Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website