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Coronavirus (Covid-19)  -  updated 22nd June

 

Patient leaflet - Dentistry during Covid-19 Pandemic

Staying alert and safe - Easy Read information

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit https://111.nhs.uk/isolation-note

If you have a new persistent cough and/or fever and/or loss or change in taste or smell, your should self-isolate for 7 days.  Do not call 111 unless your symptoms worsen and you need medical help. 

DO NOT ENTER THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. PLEASE WEAR YOUR OWN FACE MASK OR COVERING IN ORDER TO HELP US PRESERVE OUR PPE STOCK FOR CLINICIANS.

PLEASE COLLECT PRESCRIPTIONS FROM OUR DISPENSARY WINDOW BETWEEN 10AM AND 4PM.  PLEASE DO NOT CALL THE DISPENSARY TO ASK IF YOUR REPEAT PRESCRIPTION IS READY, PLEASE WAIT 3 WORKING DAYS BEFORE COLLECTING.  IF THERE IS A SUPPLY PROBLEM WE WILL CONTACT YOU.

IF YOU ARE SELF-ISOLATING, PLEASE ASK A FRIEND OR NEIGHBOUR TO COLLECT YOUR PRESCRIPTION ON YOUR BEHALF AND DROP IT ON YOUR DOORSTEP.  THEY MUST MAINTAIN A DISTANCE OF AT LEAST 2 METRES FROM YOU. 

IF YOU HAVE RECEIVED A LETTER FROM THE NHS BECAUSE YOU ARE AT RISK OF SEVERE ILLNESS IF YOU CATCH CORONAVIRUS (COVID-19) YOU WILL BE CONTACTED TO CHECK THAT YOU ARE MANAGING DURING SELF-ISOLATION.  IF YOU DO NOT HAVE ANY FRIENDS, FAMILY OR CARERS ABLE TO COLLECT YOUR MEDICATIONS FOR YOU, THE SURGERY WILL DELIVER.  PLEASE CALL THE SURGERY TO ARRANGE.

Our Open Access / Walk-in morning clinic is suspended.  If you need to consult with a doctor, please call the surgery before 10am and you will be triaged by telephone.

For the most up to date advice please visit: Advice and common questions: https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tells patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Information for the public:  https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please read the advice in the links above, if you meet the criteria do not go to a GP surgery, community pharmacy or hospital.  Instead use the 111 online service.

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

Patient Charter

GREY GABLE SURGERY Philosophy:

Our aims are to offer the highest standard of health care and advice to our patients, in a safe, friendly and caring environment, with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.


Patient's Rights to General Medical Services

To be offered a health check on joining a doctor’s list for the first time.

To have appropriate drugs and medicine prescribed.

To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.

To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.

To choose whether to take part in research or medical student training.

To receive a copy of their doctors practice leaflet, setting out the services that he or she provides.

To receive a full and prompt reply to any complaints they make about the care they receive at the surgery.


Our Practice Charter

You will be treated with courtesy and respect by all Practice personnel.

An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

Our standard is to see 80% of patients within 30 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

We aim to answer the telephone within six rings and staff will identify themselves.

An appointment with a Practice Nurse will be available within three working days.

Requests for repeat prescriptions will be dealt with within 48 hours. This can be on-line, in person or by dropping in or posting your prescription slip clearly marked with those medications that you require.

All comments and suggestions about the service are welcome. Please use the leaflets provided at reception.

If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.

We wish to make the GREY GABLE SURGERY as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.

An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note. 

We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.

Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.

Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.

The NHS Constitution in full can be found here:

https://www.gov.uk/government/publications/the-nhs-constitution-for-england



 
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