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Appointment Options

Patient AccessWe offer 10 minute appointments with doctors and appointments of various lengths with nurses, that can be booked 4 weeks ahead. You can book your GP appointment online (using patient-access if you have already registered), by telephone or in person. E-mail bookings are not accepted. If you have more than one condition that you wish to discuss with the clinician, please advise our Receptionist when booking if you need a longer appointment. We still offer the open access surgeries every morning, however we encourage our patients to pre-book to enable us to manage demand efficiently.

For on line appointments please visit ‘patient-access’.

December 2018 - We are now trialling the new NHS App which allows you to book appointments, order your prescriptions and view your records (where enabled).  Please visit www.nhs.uk/nhsapp  to register.  There is a support telephone number as well as a feedback link which the development team encourage you to use.

Please note when registering for the NHS App, when asked if you have a letter from your GP practice, you can select 'No' and proceed to register using your driving licence or passport.

Arrive on time - please arrive punctually for appointments and let Reception know that you have arrived. Unfortunately due to an increase in patients arriving late for their appointment, if you arrive late you will be asked to rebook.

Missed appointments - again unfortunately due to an increase in patients not attending for their appointment please note that if you do not attend 3 appointments you will be asked to attend the Open Access clinic if you wish to see a GP.  If you wish to see a nurse you will be asked to arrive 30 minutes before your appointment time.  If you do not arrive and inform reception of your presence, your appointment will be released to another patient.

Cancelling your appointment - Please note that if you do not give sufficient notice to cancel your appointment it will be regarded as a non attendance.  This applies equally to cancellation online or by telephone.  We ask that you give at least 24 hours notice to cancel an appointment unless there are exceptional circumstances.

TO CANCEL AN APPOINTMENT PLEASE:

Text - reply 'CANCEL' to the number provided in the body of your reminder message, or

Telephone - please speak to reception, or

Online - log onto Patient Access.

PLEASE DO NOT EMAIL THE TEXTING SERVICE AS THIS WILL NOT CANCEL YOUR APPOINTMENT

Extended Access in South Worcestershire

Patients across South Worcestershire can now benefit from an enhanced range of extended hours GP services from as early as 7am to 9pm weekdays and weekends.

Patients registered at any of the 32 South Worcestershire practices can make use of these services at a range of locations dependent on availability.

If you are interested in utilising these services, please ask the receptionist for further details.

Physiotherapy

Do you have a joint or muscle condition requiring treatment?  You can now self-refer to physio.  Please visit the website below or pick up a referral form from reception.

http://www.hacw.nhs.uk/our-services/physiotherapy/msk-self-referral/

 
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