Our staff are here to care for others, it is important for our staff and the public to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful manner. Any threatening, abusive or violent behaviour against any of our staff or patients will be taken very seriously.
If a patient is violent or abusive, they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
In line with NHS policy, we operate a Zero Tolerance procedure, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Verbal abuse of staff will result in a warning letter from the Practice Manager. Any future incidents of abuse may result in removal from the Practice patient list. There will be no appeal process.
Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign.